Terms & Conditions

1. About L&T Electricals and website enquiries

L&T Electricals is operated by Liam Crooks and provides domestic and commercial electrical services across Blackburn, Darwen, Accrington, Great Harwood and surrounding Lancashire areas.

Sending the website form is an enquiry, not an order, payment or confirmed booking. The form's success message reports that our email service has accepted the enquiry; it does not confirm a price, appointment or response time. The work, price and timing need to be agreed with Liam.

2. Electrical services and scope of work

Our services include:

• House and office rewires
• Domestic and commercial electrical installations
• Consumer unit replacements, upgrades and inspections
• EICRs and electrical inspection & testing
• Landlord EICRs
• Indoor and outdoor lighting
• Flood lighting and large-area lighting
• Bespoke ambient and pathway lighting
• Light fittings and lighting upgrades
• Sockets and switches
• General electrical work and smaller electrical jobs

The agreed quotation or job description identifies what is included, any inspection limitations, materials and relevant access requirements. An EICR records the condition of the installation inspected and tested; it does not include remedial work unless that work is separately agreed.

3. Quotations, prices and changes

Quotations are valid for 30 days unless stated otherwise. They are based on the information supplied and any inspection carried out. The quotation will explain the price, applicable taxes and any agreed additional charges.

If further work is needed, Liam will discuss the scope and price before you authorise it. Any call-out charge must be explained and agreed before a chargeable visit; submitting an enquiry does not itself incur a fee.

4. Payment

Payment is due on completion unless agreed otherwise in writing. Larger projects may require an agreed deposit or staged payments, with the amount and timing set out before work starts.

Payment can be made by bank transfer, cash or card. The website does not take payments or collect card details. For qualifying overdue business-to-business invoices, statutory interest and recovery costs may apply under the late commercial payment rules. Those rules are not applied to consumer invoices.

5. Workmanship and your consumer rights

Our workmanship guarantee lasts 12 months from completion and covers defects in our workmanship. It does not cover damage caused by misuse, third-party interference or normal wear and tear. Manufacturer warranties may apply to supplied components; their terms are separate.

These guarantees are additional to your legal rights. Consumer services must be carried out with reasonable care and skill, as agreed and within the agreed time or a reasonable time. Where the law provides a right to repeat performance, a price reduction or another remedy, these terms do not remove it.

Please contact Liam with any concern about completed work so that the issue can be assessed.

6. Standards, certification and access

Electrical work will meet the applicable electrical safety standards, including BS 7671 and Building Regulations where relevant. Required certificates and notifications will be provided for the work undertaken. Ask Liam for current insurance information if you need it for your project.

Please provide accurate information, safe and clear access, details of known hazards and any permissions needed from an owner or landlord. Unsafe conditions or restricted access may affect the work; Liam will discuss any necessary changes with you.

7. Cancellation and rescheduling

Please let Liam know as early as possible if you need to cancel or reschedule; 24 hours' notice helps with planning. This does not reduce any statutory cancellation right.

Consumers may have a 14-day cooling-off right for contracts agreed remotely or away from business premises. For service-only contracts, the period normally starts the day after the agreement; contracts including supplied goods can have a different starting point. Where applicable, we will provide the required cancellation information and model form before you agree.

To cancel, contact Liam by email, phone or another clear statement. You do not have to use a particular form. If you expressly request work during the cooling-off period, a proportionate payment for work supplied may be due where the law allows it. Loss of the right after full performance requires the legally required request and acknowledgement. Specifically requested urgent repairs have a limited exemption; additional unrelated work does not share it.

Outside statutory cancellation rights, any cancellation charge must be disclosed and agreed in advance and reflect reasonable net losses, taking account of saved costs or replacement work. It is not an automatic penalty.

8. Responsibility and complaints

We are responsible for loss or damage for which the law makes us liable, including foreseeable loss caused by a breach of our agreement or failure to use reasonable care and skill. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot legally be excluded, or limits your statutory consumer rights.

If you have a complaint, contact Liam with the job details, what went wrong and the outcome you are seeking. Please include useful photographs if appropriate. We will consider the concern and discuss a suitable resolution. This does not prevent you from exercising your legal rights.

9. Contact and changes to these terms

The date above identifies this website version. Changes to the website terms do not retrospectively alter an existing agreed contract or your statutory rights. Keep a copy of the quotation, job agreement and any cancellation information supplied for your work.