Privacy Policy

1. Who is responsible for your information?

L&T Electricals is run by Liam Crooks, based in Darwen, Lancashire. L&T Electricals is responsible for deciding how your personal information is used for enquiries and electrical services (the data controller).

2. What information do we collect?

• Website enquiries: your name, email address, project details and selected service. Your phone number, postcode or area, and attachments are optional. The form accepts up to five image or video files, with a combined limit of 4MB.
• Emergency callback requests: your name, callback number and any optional note. These details are emailed to Liam through the same email delivery service.
• Calls, emails and jobs: information you provide, such as contact details, the property address, access arrangements, quotations, correspondence, invoices, payment records and electrical certificates or reports where relevant.
• Technical information: hosting and email providers may process connection and delivery information, such as IP addresses, request times and email delivery logs, to operate and protect their services.

The website has no online payment checkout and does not ask for card details. It has no visitor analytics or advertising tracking installed. See our cookie policy.

Please share only information needed for the job. Avoid including payment details, identity documents or unrelated people in your message, photos or videos.

3. Why do we use it, and on what basis?

• Steps towards a contract and performing a contract: to discuss work you request, prepare a quotation, arrange appointments and deliver agreed electrical services.
• Legitimate interests: to answer general enquiries and business contacts, manage correspondence, keep relevant job records, protect the website and deal with complaints or claims. These interests must be balanced against your rights.
• Legal obligations: to retain required financial records and meet applicable electrical certification or notification duties.

The required form fields let us understand and respond to your enquiry; without them the form cannot be submitted. Optional information can help us assess the work. Submitting an enquiry does not subscribe you to marketing. This website has no newsletter sign-up or automated marketing list.

4. How do enquiries reach us, and who receives them?

The form sends your details and any attachments to our website server. The server uses Resend to email the enquiry to enquiries@lntelectricals.co.uk, with your email address used as the reply address. Attachments are included in that email; they are not published on the website.

The website does not maintain a separate enquiry database or file-upload gallery. Copies may remain in the email delivery service, our mailbox and relevant provider backups or logs.

Information may be accessed by Liam and authorised staff handling enquiries and jobs, and by our hosting and email providers as needed to operate these services. For electrical work, relevant information may also be shared with certification bodies, Building Control, accountants, insurers or legal advisers when necessary. We do not sell your personal information.

5. Processing outside the UK

Resend is operated by Plus Five Five, Inc. Its Data Processing Addendum states that its primary processing operations are in the United States and provides contractual safeguards for UK transfers, including standard contractual clauses with the UK Addendum. Its providers are listed in its subprocessor list.

Other hosting or mailbox providers may also process information outside the UK depending on their service arrangements. Contact Liam for details of the providers and safeguards applicable to your information.

6. How long is information kept?

Retention depends on why a record is needed. Enquiries that do not lead to work are kept only while needed to respond, discuss a quotation or resolve related issues. For completed jobs, the relevant accounting requirements, certification needs and time limits for complaints or claims determine how long records are needed.

Electrical reports are not automatically kept forever. Unnecessary personal details and attachments should be removed when no longer needed. The website does not automatically delete messages from our mailbox or the email provider; these records need to be managed separately. Provider logs and backups are subject to their own retention arrangements. Contact Liam about a particular record or to request deletion.

7. Your rights and complaints

Depending on the circumstances, you can ask to access or correct your information, have it deleted, restrict its use, or receive transferable data. Where processing relies on consent, you can withdraw it. Some rights have exceptions, including where records must be kept by law.

Your right to object: you can object to our use of your information based on legitimate interests. Contact Liam to explain your circumstances so that we can consider the objection.

Contact Liam using the details above. We may need to verify your identity. Requests are normally answered within one month, subject to any permitted extension. We do not use your information for automated decisions with legal or similarly significant effects.

Please contact us if you have a concern. You can also complain to the Information Commissioner's Office (ICO).

8. External websites and updates

Google review and Facebook links take you to external websites, which handle information under their own policies. They are links rather than embedded social feeds on this site.

We update this notice when the website or our handling of information changes. The date above identifies the latest revision.